Shipping policy

Shipping Policy

Delivery area

We deliver throughout [the Eugene and Springfield area, the greater Portland metro area, and surrounding communities in western Oregon]. If you are outside our standard area, contact us at nate@freshstartfurniture.com and we will let you know whether we can reach you and what it would cost.

We do not ship furniture by freight or common carrier at this time. All deliveries are made by our own crew.

Delivery fees

Delivery fees are based on distance and are quoted before your order is finalized. Local delivery in [the Eugene and Springfield area] is [$150]. Delivery to [the Portland metro area] is [$350]. Warehouse pickup is always free.

Timing

In stock items are typically delivered the next day. Once your order is placed, we will contact you by phone or text to schedule a delivery window that works for you. You will receive a confirmation of your scheduled window, and our crew will reach out on the day of delivery as they head your way.

What our crew does

Our crew brings the piece into your home, places it in the room you choose, and sets up the configuration you ordered. We remove all packaging and take it with us. There is no additional charge for setup.

Please have a clear path from the entry point to the room where the piece is going. If the space is not accessible or nobody is available at the scheduled window, we may need to reschedule.

Inspection at delivery

Before our crew leaves, inspect the piece and confirm you want to keep it. If you do not, the crew will take it back and we will refund you in full. See our Return and Refund Policy for the full details.

Pre-orders

Some pieces are sold as pre-orders while a shipment is in transit. Pre-order listings show the expected arrival window. Lead times are typically [several weeks] and can shift based on the manufacturer and freight schedules. We will keep you updated and will schedule your delivery as soon as your piece lands in our warehouse.

Warehouse pickup

Pickup is available at [full warehouse address] during [business hours] by appointment. Bring appropriate straps and padding along with a vehicle large enough for the piece. Our team will help load. Please inspect the piece before it is loaded, since the sale is final once it leaves our warehouse.

We can hold a purchased item. Contact us to arrange storage.