Refund policy

1. Return and Refund Policy

Inspection happens at delivery

Every sofa we sell is sold as open box or new in box inventory from name brand manufacturers. Because of that, we want you to see the exact piece you are buying before you accept it.

Our delivery crew will bring your sofa inside and set it in place. While the crew is still at your home, take the time to look it over. Check the condition, check the color, and make sure it fits the room and gets through your doorways and stairwells. If anything is not right, or you simply decide it is not the piece for you, tell the crew and they will load it back onto the truck. You will receive a full refund, including any delivery fee you paid. There is no restocking fee and no cost to you.

After the crew leaves, all sales are final

Once our delivery crew leaves your property, the sale is complete and we cannot accept a return or issue a refund.

Warehouse pickup follows the same rule

If you pick up your order at our warehouse, inspect the piece before it is loaded. Once the item leaves our warehouse, the sale is final.

Refund timing

Approved refunds are issued to the original payment method within [5 to 10] business days. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

Order cancellations before delivery

You may cancel an order at any point before delivery or pickup for a full refund. Contact us at nate@freshstartfurniture.com or 541-321-8151 and we will process it.

Pre-orders

Pre-order items are paid in full at the time of order and are held for you until the shipment arrives. Pre-orders can be cancelled for a full refund at any time before delivery. The same at delivery inspection right applies when your piece arrives.

Condition of our inventory

Our inventory is open box, floor model, or overstock product from premium manufacturers. It is not used furniture and it is not repaired furniture. Any notable cosmetic variation is disclosed in the listing and in person. Minor variation in cover color between production runs is normal for these products.

Nothing in this policy limits any rights you may have under Oregon law.